Microsoft Exam MB-230 Topic 6 Question 68 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 68
Topic #: 6

[All MB-230 Questions]

A company implements Customer Service

You enable Customer Service historical analytics.

You need to identify which feature is enabled automatically when Customer Service historical analytics is enabled.

Which feature should you identify?

AReal-time customer sentiment

BForecasting

CAl topic clustering

DAl suggestions

Show Suggested Answer

Suggested Answer: A

by Mabel at Jun 29, 2024, 08:50 AM

Limited Time Offer

25%

Off

Get Premium MB-230 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Miles

8 months ago

Real-time sentiment analysis, forecasting, AI suggestions... this is like a tech geek's dream come true!

upvoted 0 times

...

Kent

8 months ago

D looks tempting, but I think C is the way to go. AI-powered topic clustering can really help organize all that historical data.

upvoted 0 times

Renato

6 months ago

I see your point, but I still think D could provide valuable insights for improving customer service.

upvoted 0 times

...

Kristian

7 months ago

I'm leaning towards C as well, it can really streamline the process of analyzing customer service data.

upvoted 0 times

...

Truman

7 months ago

I think D could also be helpful in providing suggestions based on historical data.

upvoted 0 times

...

Nobuko

7 months ago

I agree, C seems like the most useful feature to have enabled.

upvoted 0 times

...

Hillary

7 months ago

I'm leaning towards C as well, it could really streamline the process of analyzing customer service data.

upvoted 0 times

...

Floyd

7 months ago

I think D could also be helpful in providing suggestions based on historical data.

upvoted 0 times

...

Ceola

7 months ago

I agree, C seems like the most useful feature to have enabled.

upvoted 0 times

...

Malissa

8 months ago

I'd go with A. Analyzing real-time customer sentiment is crucial for improving service quality.

upvoted 0 times

Wynell

6 months ago

D) AI suggestions

upvoted 0 times

...

Kanisha

6 months ago

I agree, understanding how customers feel in real-time is key to providing great service.

upvoted 0 times

...

Chau

7 months ago

A) Real-time customer sentiment

upvoted 0 times

...

Lizette

7 months ago

AI suggestions can also be very helpful for improving customer service.

upvoted 0 times

...

Brent

7 months ago

D) AI suggestions

upvoted 0 times

...

Toshia

7 months ago

I agree, understanding customer sentiment in real-time is key.

upvoted 0 times

...

Delfina

8 months ago

A) Real-time customer sentiment

upvoted 0 times

...

Brianne

8 months ago

I think D) AI suggestions makes more sense, as it can provide insights based on historical data.

upvoted 0 times

...

Mariko

8 months ago

Option B seems like the logical choice here. Forecasting customer service trends is a key feature of historical analytics.

upvoted 0 times

Kattie

7 months ago

Real-time customer sentiment is important for immediate feedback.

upvoted 0 times

...

Sunny

7 months ago

A) Real-time customer sentiment

upvoted 0 times

...

Bulah

7 months ago

AI suggestions can also be helpful in improving customer service.

upvoted 0 times

...

Ronald

8 months ago

D) AI suggestions

upvoted 0 times

...

Katie

8 months ago

I agree, forecasting is crucial for analyzing historical data.

upvoted 0 times

...

Diego

8 months ago

B) Forecasting

upvoted 0 times

...

Margurite

9 months ago

But wouldn't real-time customer sentiment be more useful for historical analytics?

upvoted 0 times

...

Marjory

9 months ago

I disagree, I believe it's C) AI topic clustering.

upvoted 0 times

...

Margurite

9 months ago

I think the answer is A) Real-time customer sentiment.

upvoted 0 times

...