Microsoft Exam MB-230 Topic 6 Question 68 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 68
Topic #: 6

[All MB-230 Questions]

A company implements Customer Service

You enable Customer Service historical analytics.

You need to identify which feature is enabled automatically when Customer Service historical analytics is enabled.

Which feature should you identify?

AReal-time customer sentiment

BForecasting

CAl topic clustering

DAl suggestions

Show Suggested Answer

Suggested Answer: A

by Mabel at Jun 29, 2024, 08:50 AM

Limited Time Offer

25%

Off

Get Premium MB-230 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Miles

20 days ago

Real-time sentiment analysis, forecasting, AI suggestions... this is like a tech geek's dream come true!

upvoted 0 times

...

Kent

23 days ago

D looks tempting, but I think C is the way to go. AI-powered topic clustering can really help organize all that historical data.

upvoted 0 times

Nobuko

5 days ago

I agree, C seems like the most useful feature to have enabled.

upvoted 0 times

...

Hillary

8 days ago

I'm leaning towards C as well, it could really streamline the process of analyzing customer service data.

upvoted 0 times

...

Floyd

9 days ago

I think D could also be helpful in providing suggestions based on historical data.

upvoted 0 times

...

Ceola

13 days ago

I agree, C seems like the most useful feature to have enabled.

upvoted 0 times

...

Malissa

1 months ago

I'd go with A. Analyzing real-time customer sentiment is crucial for improving service quality.

upvoted 0 times

Toshia

22 hours ago

I agree, understanding customer sentiment in real-time is key.

upvoted 0 times

...

Delfina

19 days ago

A) Real-time customer sentiment

upvoted 0 times

...

Brianne

1 months ago

I think D) AI suggestions makes more sense, as it can provide insights based on historical data.

upvoted 0 times

...

Mariko

1 months ago

Option B seems like the logical choice here. Forecasting customer service trends is a key feature of historical analytics.

upvoted 0 times

Kattie

8 days ago

Real-time customer sentiment is important for immediate feedback.

upvoted 0 times

...

Sunny

11 days ago

A) Real-time customer sentiment

upvoted 0 times

...

Bulah

16 days ago

AI suggestions can also be helpful in improving customer service.

upvoted 0 times

...

Ronald

19 days ago

D) AI suggestions

upvoted 0 times

...

Katie

20 days ago

I agree, forecasting is crucial for analyzing historical data.

upvoted 0 times

...

Diego

26 days ago

B) Forecasting

upvoted 0 times

...

Margurite

2 months ago

But wouldn't real-time customer sentiment be more useful for historical analytics?

upvoted 0 times

...

Marjory

2 months ago

I disagree, I believe it's C) AI topic clustering.

upvoted 0 times

...

Margurite

2 months ago

I think the answer is A) Real-time customer sentiment.

upvoted 0 times

...