Microsoft Exam MB-230 Topic 6 Question 2 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 2
Topic #: 6

You are a Dynamics 365 for Customer Service administrator creating surveys for Voice of the Customer (VoC).

You need to ensure that VoC survey responses trigger an escalation in support.

Which workflow should you use?

AVoC -- Process Survey Response

BVoC -- Close Survey Activity

CVoC -- Process NPS Response

DVoC -- Process Face Response

Show Suggested Answer

Suggested Answer: A

References:

by Yoko at May 09, 2022, 01:29 PM

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