Microsoft Exam MB-230 Topic 5 Question 7 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 7
Topic #: 5

You are a Dynamics 365 for Customer Service administrator.

You need to deactivate entitlements.

When should you deactivate entitlements? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

AA customer's entitlement has ended and no more support is desired.

BA customer renews an entitlement for 100 more hours or one year.

CA customer calls and wants to know how many hours of support remain.

DThe customer must change remaining support hours from all email support to one-half email support and one-half phone support.

EYou need to add notes to the customer's entitlement.

Show Suggested Answer

Suggested Answer: D, E

by Jeanice at May 08, 2022, 02:35 PM

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