Microsoft Exam MB-230 Topic 5 Question 69 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 69
Topic #: 5

A company has a Customer Service deployment. The company plans to implement the following:

* Al suggestions for contacts in Teams.

* Training information about the capabilities of suggestions.

You need to identify the scenarios where the relevant contacts will be provided to users. Solution: The number of similar cases that the suggested contacts have resolved. Does the solution meet the goal?

AYes

BNo

Show Suggested Answer

Suggested Answer: A

by Kasandra at Jul 11, 2024, 01:14 PM

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Maxima

8 months ago

The solution seems logical, but I wonder if it's comprehensive enough. What about other factors like the expertise of the contacts or their availability? Those could be important too.

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Glenn

7 months ago

A) Yes

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Yuette

7 months ago

I agree, the expertise and availability of the contacts should also be considered.

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Willow

7 months ago

B) No

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Gerald

8 months ago

A) Yes

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Ronald

8 months ago

Yes, as long as the suggested contacts have a high success rate in resolving similar cases, it should meet the goal.

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Leatha

8 months ago

Ha! As if the company's IT department actually cares about training the users. They'll just throw the suggestions at them and hope for the best. 'Good luck, user, figure it out!'

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Olive

7 months ago

A: I agree, they probably won't provide any training at all.

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Kallie

7 months ago

B: No

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Felice

8 months ago

A: Yes

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Rory

8 months ago

B) No

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Bette

8 months ago

Ha! As if the company's IT department actually cares about training the users. They'll just throw the suggestions at them and hope for the best. 'Good luck, user, figure it out!'

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Sharika

8 months ago

A) Yes

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Mertie

8 months ago

No, because the solution should also take into account the feedback and ratings from other users about the suggested contacts.

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Victor

8 months ago

While the solution considers the number of similar cases resolved, it doesn't mention anything about the training information for the capabilities of the suggestions. I'm not sure if that's covered elsewhere.

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Sherly

8 months ago

B) No

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Corazon

8 months ago

A) Yes

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Crista

8 months ago

The solution seems to focus on the number of similar cases resolved by the suggested contacts, which aligns with the goal of providing relevant contacts to users. I think this is a good approach.

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