Microsoft Exam MB-230 Topic 5 Question 63 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 63
Topic #: 5

[All MB-230 Questions]

A company uses Dynamics 365 Customer Service.

Agents provide incorrect responses when replying to customer issues.

You need to configure quick replies.

What should you do?

ASelect a tag for each quick reply.

BCreate a new quick reply with the category name as the title.

CAdd a slug.

DAdd a quick reply to a workstream.

Show Suggested Answer

Suggested Answer: A

by Jutta at May 02, 2024, 10:09 PM

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Lai

5 months ago

Yeah, that makes sense. Tags can definitely help. So, it's option A.

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Kirk

5 months ago

I think selecting tags for each quick reply helps in easy retrieval.

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Callie

5 months ago

I thought it would integrate better with their workflow.

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Reed

5 months ago

Why option D, though? Adding a quick reply to a workstream doesn't seem right.

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Callie

5 months ago

I feel this question is a little tricky. My guess is option D.

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Kirk

6 months ago

I'm not sure about the answer, but I think option A could be right.

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