A company has used Dynamics 365 Customer Service with Omnichannel for more than a year.
The company has experienced several product recalls over the last three months. Customer agents must follow standardized answers, approved by the legal department to respond to customer questions that are sent in from chats, texts, and phone conversations.
You need to configure the system.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Portia
2 months agoAja
2 months agoDawne
2 months agoFlorinda
2 months agoLizette
2 months agoPortia
2 months agoLeonor
2 months agoLeonie
2 months agoJulieta
3 months agoKimberlie
4 months agoDino
5 months agoJerry
5 months agoWilford
5 months agoBulah
5 months agoEarleen
4 months agoWillow
4 months ago