Microsoft Exam MB-230 Topic 5 Question 17 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 17
Topic #: 5

A company uses Dynamics 365 for Customer Service. A case in the queue is routed to you.

You will be going on a vacation.

You need to assign the case to someone else.

What should you do?

ARelease the case.

BRoute the case to another queue.

CShare the case.

DEscalate the case

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Suggested Answer: A

by Terrilyn at May 05, 2022, 08:01 AM

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