Microsoft Exam MB-230 Topic 5 Question 16 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 16
Topic #: 5

[All MB-230 Questions]

Customer service representatives are not able to manually add service-level agreements (SLAs) to a record.

You need to enable on-demand SLAs.

What should you do?

AConfigure the scope of the workflow

BPublish the on-demand SLA

CActivate the SLA

DRequest an administrator to add the SLA field to the entity form
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define-service-levelagreements

Show Suggested Answer

Suggested Answer: D

by Angella at May 06, 2022, 05:18 AM

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