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Microsoft Exam MB-230 Topic 4 Question 84 Discussion

Actual exam question for Microsoft's MB-230 exam
Question #: 84
Topic #: 4
[All MB-230 Questions]

A company has a Customer Service deployment. The company plans to implement the following:

* Al suggestions for contacts in Teams.

* Training information about the capabilities of suggestions.

You need to identify the scenarios where the relevant contacts will be provided to users. Solution: The similarity level of similar cases to the active case. Does the solution meet the goal?

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Suggested Answer: B

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Regenia
3 days ago
The solution seems to be on the right track, but I'm not sure if the similarity level of similar cases is the only factor to consider here. There might be other scenarios where relevant contacts should be provided too.
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