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Microsoft Exam MB-230 Topic 4 Question 84 Discussion

Actual exam question for Microsoft's MB-230 exam
Question #: 84
Topic #: 4
[All MB-230 Questions]

A company has a Customer Service deployment. The company plans to implement the following:

* Al suggestions for contacts in Teams.

* Training information about the capabilities of suggestions.

You need to identify the scenarios where the relevant contacts will be provided to users. Solution: The similarity level of similar cases to the active case. Does the solution meet the goal?

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Suggested Answer: B

by Delmy at Feb 10, 2025, 03:49 AM

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Loren
11 days ago
This question is giving me a headache. Shouldn't the IT department just install a 'Magic Contact Suggestion Button' and call it a day?
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Novella
11 days ago
I'm pretty sure the solution is missing something. Maybe we should ask Siri for the answer?
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Rhea
16 days ago
Hmm, I'm not convinced the solution fully meets the goal. Shouldn't the company also consider factors like the type of request or the customer's history when suggesting relevant contacts?
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Wei
2 days ago
B) No
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Cammy
5 days ago
A) Yes
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Angelyn
25 days ago
I think the solution is a good start, but it might not be comprehensive enough. Considering the training information about the capabilities of suggestions could also be important.
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Lavera
17 days ago
A) Yes
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Marylou
27 days ago
I'm not sure. What if the similarity level is not accurate and the suggested contacts are not actually relevant?
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Tonette
1 months ago
I agree with Lindsey. Having relevant contacts suggested based on similarity level will be very helpful for customer service agents.
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Lindsey
1 months ago
Yes, I think the solution meets the goal because it will provide relevant contacts based on similarity level.
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Regenia
1 months ago
The solution seems to be on the right track, but I'm not sure if the similarity level of similar cases is the only factor to consider here. There might be other scenarios where relevant contacts should be provided too.
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Geraldine
20 days ago
B) No
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Tamekia
23 days ago
A) Yes
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