Microsoft Exam MB-230 Topic 4 Question 65 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 65
Topic #: 4

[All MB-230 Questions]

A company uses Dynamics 365 Customer Service.

Agents provide incorrect responses when replying to customer issues.

You need to configure quick replies.

What should you do?

ASelect a tag for each quick reply.

BCreate a new quick reply with the category name as the title.

CAdd a slug.

DAdd a quick reply to a workstream.

Show Suggested Answer

Suggested Answer: A

by Tracie at May 23, 2024, 09:02 PM

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Dominga

10 months ago

Wow, these options are really Quick-ly getting confusing! I need a Reply to figure this one out.

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Aliza

10 months ago

I'm going with C. Adding a slug to the quick reply makes it easier to search and find later on.

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Eleonore

10 months ago

A is the way to go. Selecting a tag for each quick reply is the key to organizing and managing them effectively.

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Walton

9 months ago

It's important to categorize and organize the quick replies for efficient use.

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Galen

9 months ago

I agree, selecting a tag for each quick reply will make it easier to manage.

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Felix

9 months ago

I agree, organizing quick replies with tags is essential for efficient management.

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Leanna

9 months ago

Agreed, let's go with option A.

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Hildred

9 months ago

A) Select a tag for each quick reply.

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Amalia

9 months ago

That's a good idea, it will help us organize and manage them better.

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Dalene

9 months ago

I think we should select a tag for each quick reply.

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Norah

10 months ago

D is the correct answer. Adding a quick reply to a workstream is the way to configure quick replies in Dynamics 365 Customer Service.

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Lorita

10 months ago

I think B is the way to go. Creating a new quick reply with the category name as the title makes the most sense to me.

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Cordelia

9 months ago

I think a combination of these options could really improve the agents' responses.

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Chantay

9 months ago

True, but adding a quick reply to a workstream could streamline the process even more.

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Lucina

9 months ago

Adding a slug might provide more context for the quick reply.

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Tina

9 months ago

Selecting a tag for each quick reply could also help organize them efficiently.

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Johana

9 months ago

I agree, it would make it easier for agents to find the right response quickly.

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Demetra

9 months ago

Yeah, creating a new quick reply with the category name as the title seems logical.

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Ernest

10 months ago

That sounds like a good idea. It will make it easier for agents to find the right response.

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An

10 months ago

I agree, creating a new quick reply with the category name as the title is the best option.

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Barrett

10 months ago

I think B is the way to go.

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