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Microsoft Exam MB-230 Topic 4 Question 65 Discussion

Actual exam question for Microsoft's MB-230 exam
Question #: 65
Topic #: 4
[All MB-230 Questions]

A company uses Dynamics 365 Customer Service.

Agents provide incorrect responses when replying to customer issues.

You need to configure quick replies.

What should you do?

Show Suggested Answer Hide Answer
Suggested Answer: A

by Tracie at May 23, 2024, 09:02 PM

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Dominga
4 months ago
Wow, these options are really Quick-ly getting confusing! I need a Reply to figure this one out.
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Aliza
4 months ago
I'm going with C. Adding a slug to the quick reply makes it easier to search and find later on.
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Eleonore
4 months ago
A is the way to go. Selecting a tag for each quick reply is the key to organizing and managing them effectively.
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Walton
3 months ago
It's important to categorize and organize the quick replies for efficient use.
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Galen
3 months ago
I agree, selecting a tag for each quick reply will make it easier to manage.
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Felix
3 months ago
I agree, organizing quick replies with tags is essential for efficient management.
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Leanna
3 months ago
User 3: Agreed, let's go with option A.
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Hildred
3 months ago
A) Select a tag for each quick reply.
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Amalia
4 months ago
User 2: That's a good idea, it will help us organize and manage them better.
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Dalene
4 months ago
User 1: I think we should select a tag for each quick reply.
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Norah
5 months ago
D is the correct answer. Adding a quick reply to a workstream is the way to configure quick replies in Dynamics 365 Customer Service.
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Lorita
5 months ago
I think B is the way to go. Creating a new quick reply with the category name as the title makes the most sense to me.
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Cordelia
3 months ago
User 7: I think a combination of these options could really improve the agents' responses.
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Chantay
3 months ago
User 6: True, but adding a quick reply to a workstream could streamline the process even more.
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Lucina
3 months ago
User 5: Adding a slug might provide more context for the quick reply.
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Tina
4 months ago
User 4: Selecting a tag for each quick reply could also help organize them efficiently.
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Johana
4 months ago
User 3: I agree, it would make it easier for agents to find the right response quickly.
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Demetra
4 months ago
User 2: Yeah, creating a new quick reply with the category name as the title seems logical.
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Ernest
4 months ago
That sounds like a good idea. It will make it easier for agents to find the right response.
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An
4 months ago
I agree, creating a new quick reply with the category name as the title is the best option.
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Barrett
5 months ago
User 1: I think B is the way to go.
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