Microsoft Exam MB-230 Topic 4 Question 53 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 53
Topic #: 4

Note; This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution. Determine whether the solution meets the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You are creating agent scripts that have macros for quick steps for agents in a support center.

Agents need to be able to open a case from one of the steps in the agent scripts.

You need to select a type of connector to use to create the macro.

Solution: Configure the macro by using a custom connector.

Does the solution meet the goal?

AYes

BNo

Show Suggested Answer

Suggested Answer: B

by Bernardo at Oct 21, 2023, 03:59 AM

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Chantell

10 months ago

Ha, custom connectors, the duct tape of the software world! But in all seriousness, it does sound like the right choice here to get the job done.

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Scot

10 months ago

Yeah, I think the custom connector is the way to go. The question states we need to select a type of connector, and this solution aligns with that requirement.

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Georgeanna

10 months ago

I agree, a custom connector is a good option. It allows us to tailor the functionality to our specific needs and integrate with our existing systems more seamlessly.

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Hillary

10 months ago

Hmm, using a custom connector seems like a reasonable solution to open a case from the agent scripts. It gives us more flexibility and control over the integration.

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