Microsoft Exam MB-230 Topic 4 Question 53 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 53
Topic #: 4

Note; This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution. Determine whether the solution meets the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You are creating agent scripts that have macros for quick steps for agents in a support center.

Agents need to be able to open a case from one of the steps in the agent scripts.

You need to select a type of connector to use to create the macro.

Solution: Configure the macro by using a custom connector.

Does the solution meet the goal?

AYes

BNo

Show Suggested Answer

Suggested Answer: B

by Bernardo at Oct 21, 2023, 03:59 AM

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Chantell

8 months ago

Ha, custom connectors, the duct tape of the software world! But in all seriousness, it does sound like the right choice here to get the job done.

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Scot

8 months ago

Yeah, I think the custom connector is the way to go. The question states we need to select a type of connector, and this solution aligns with that requirement.

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Georgeanna

8 months ago

I agree, a custom connector is a good option. It allows us to tailor the functionality to our specific needs and integrate with our existing systems more seamlessly.

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Hillary

8 months ago

Hmm, using a custom connector seems like a reasonable solution to open a case from the agent scripts. It gives us more flexibility and control over the integration.

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