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Microsoft MB-230 Exam - Topic 4 Question 35 Discussion

Actual exam question for Microsoft's MB-230 exam
Question #: 35
Topic #: 4
[All MB-230 Questions]

You are a Dynamics 365 Customer Service administrator. You are creating a customer service schedule.

You need to ensure that the schedule shows the correct time zone for available customer service hours.

What should you do?

Show Suggested Answer Hide Answer
Suggested Answer: A

https://docs.microsoft.com/en-us/dynamics365/customer-service/create-customer-service-schedule-definework-

hours

by Kristofer at Jul 23, 2022, 10:36 PM

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Gwen
4 months ago
I disagree with D, GMT isn't practical for local hours.
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Arminda
4 months ago
Wait, why would anyone set it to GMT? That sounds confusing!
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Avery
4 months ago
C seems like a good idea too, but not sure if it covers everything.
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Charlie
4 months ago
I think A is more reliable for specific schedules.
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Annett
5 months ago
Option B is the best choice for user experience!
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Ricki
5 months ago
I vaguely remember that setting the time zone in personal options was mentioned in a practice question, but I'm not completely confident about it being the correct answer here.
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Chaya
5 months ago
I feel like we went over something about GMT in our last session, but I can't recall if setting it to GMT is the best approach for customer service hours.
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Judy
5 months ago
I think option B sounds familiar because we practiced scenarios where the system automatically adjusts to the user's time zone. That could be the right choice.
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Leota
5 months ago
I remember we discussed how important it is to set the correct time zone for schedules, but I'm not sure if it should be done in each customized schedule or in personal options.
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Lillian
5 months ago
I think this is asking about the automated process that IBM uses to detect and report issues with their products. Based on the options, it sounds like "Call Home" might be the right answer, as that seems to describe an automated notification system.
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Ashton
5 months ago
Hmm, I'm a bit confused about the difference between Unit of Work and Unit of Order. I'll need to review those concepts before answering.
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