Microsoft Exam MB-230 Topic 4 Question 32 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 32
Topic #: 4

A company is implementing Omnichannel for Customer Service.

The company separates agents into teams for billing, new product inquiries, support, and warranty. The new

product team currently handles text messages, emails, and live chats from the company website.

The company plans to release a new product. Before the new product launch, the company wants to add the

ability to manage conversations coming in from Facebook and Twitter.

You need to configure the system with the least amount of effort.

What should you do?

ACreate a new resource characteristic.

BCreate a routing rule.

CCreate a new work stream for each channel.

DAdd the new channel to the existing work stream.

Show Suggested Answer

Suggested Answer: D

by Bulah at May 27, 2022, 05:43 PM

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