Microsoft Exam MB-230 Topic 3 Question 57 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 57
Topic #: 3

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution. Determine whether the solution meets the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You are creating agent scripts that have macros for quick steps for agents in a support center.

Agents need to be able to open a case from one of the steps in the agent scripts.

You need to select a type of connector to use to create the macro.

Solution: Configure the macro by using a session connector.

Does the solution meet the goal?

AYes

BNo

Show Suggested Answer

Suggested Answer: B

by Nichelle at Jan 27, 2024, 07:26 AM

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Elza

5 months ago

Definitely, the session connector is the way to go. I can't imagine any other type of connector would work as well for this specific scenario.

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4 months ago

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Cassi

5 months ago

I agree, the session connector seems like the right choice here. It should give the agents a smooth and efficient way to handle the task at hand.

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Eladia

5 months ago

Hmm, this seems like a straightforward question. I think the solution using a session connector makes sense, as it would allow the agents to seamlessly open a case from within the agent script.

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