Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution. Determine whether the solution meets the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
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You are creating agent scripts that have macros for quick steps for agents in a support center.
Agents need to be able to open a case from one of the steps in the agent scripts.
You need to select a type of connector to use to create the macro.
Solution: Configure the macro by using a session connector.
Does the solution meet the goal?
Elza
5 months agoMy
5 months agoFelix
4 months agoMargarita
4 months agoDeonna
4 months agoRicki
4 months agoVi
4 months agoVanda
4 months agoGlory
4 months agoCassi
5 months agoEladia
5 months ago