You are creating an external-facing portal that uses capabilities of Dynamics 365 Customer Service.
When a case is closed, customers must receive an email that provides the ability to visit the knowledge base associated with the case.
You need to configure the system.
Which two options should you configure? Each correct answer presents part of a solution.
NOTE: Each correct selection is worth one point.
Renay
5 months agoTammy
5 months agoDolores
4 months agoRyann
4 months agoPedro
4 months agoJoni
5 months agoBonita
5 months ago