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Microsoft Exam MB-230 Topic 3 Question 49 Discussion
Actual exam question for
Microsoft's
MB-230 exam
Question #: 49
Topic #: 3
[All MB-230 Questions]
Topic #: 3
You implement Dynamics 365 Customer Service for a call center.
The call center supervisor has the following requirements for the Customer Service workspace functionality:
* Automate agents' repetitive tasks.
* Enable agents to share knowledge articles with customers.
You need to ensure that the implementation meets the requirements.
Solution: Create a macro with an Omnichannel connector.
Does the solution meet the goal?
Suggested Answer:
A
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