BlackFriday 2024! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

Microsoft Exam MB-230 Topic 2 Question 73 Discussion

Actual exam question for Microsoft's MB-230 exam
Question #: 73
Topic #: 2
[All MB-230 Questions]

You are setting up knowledge management in Dynamics 365 Customer Service.

Management wants to view the statistics on which keywords are searched the most by agents when they use the knowledge base. You need to ensure that management can view the top search words. Which two steps should you configure? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

Show Suggested Answer Hide Answer
Suggested Answer: A, B

by Wilburn at Sep 12, 2024, 02:18 AM

Limited Time Offer

25%

Off

Get Premium MB-230 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel
Anjelica
1 months ago
Yo, this is a no-brainer! A and D all the way. Gotta love those historical analytics. Management's gonna be like, 'Woah, where did all these keywords come from?'
upvoted 0 times
Rebbecca
1 days ago
Yeah, A and D are the way to go. Management will be impressed with those stats.
upvoted 0 times
...
Truman
8 days ago
D) Enable historical analytics.
upvoted 0 times
...
Raul
12 days ago
D) Enable historical analytics.
upvoted 0 times
...
Margot
15 days ago
A) Enable knowledge analytics.
upvoted 0 times
...
Herman
24 days ago
A) Enable knowledge analytics.
upvoted 0 times
...
...
Geoffrey
1 months ago
This is a tough one, but I'd go with A and B. Enabling the analytics and selecting the search analytics - that's the key to cracking this case.
upvoted 0 times
Darell
2 days ago
That's right, it's important to configure both steps for management to view the top search words.
upvoted 0 times
...
Loren
8 days ago
Don't forget to add the Additional features for Knowledge search analytics.
upvoted 0 times
...
Pamella
25 days ago
I agree, enabling knowledge analytics and selecting search analytics is crucial.
upvoted 0 times
...
Florinda
1 months ago
I think A and B are the way to go.
upvoted 0 times
...
...
Ryan
1 months ago
Enabling historical analytics could also provide valuable insights.
upvoted 0 times
...
Karol
2 months ago
Hmm, I reckon A and C are the ones you want. Gotta have that knowledge analytics and the suggestion section control. Management loves their data!
upvoted 0 times
Alpha
1 months ago
Definitely, management will be happy to have access to that data.
upvoted 0 times
...
Sophia
1 months ago
Yeah, you're right. Those are the steps we need to configure for management to view the top search words.
upvoted 0 times
...
Ruby
1 months ago
C) Add Knowledge Suggestion Section Control.
upvoted 0 times
...
Graciela
1 months ago
A) Enable knowledge analytics.
upvoted 0 times
...
...
Lon
2 months ago
We also need to select Knowledge search analytics after adding the Additional features.
upvoted 0 times
...
Elvera
2 months ago
B and E are the way to go. Can't forget about those knowledge article suggestions - that's where the real magic happens!
upvoted 0 times
...
Tommy
2 months ago
I agree, that would help management see the top search words.
upvoted 0 times
...
Iraida
2 months ago
A and D, of course! Gotta get that data analytics to track those keywords. Management will be thrilled to see the stats.
upvoted 0 times
Robt
2 months ago
D) Enable historical analytics.
upvoted 0 times
...
Celia
2 months ago
A) Enable knowledge analytics.
upvoted 0 times
...
...
Elly
2 months ago
I think we should enable knowledge analytics.
upvoted 0 times
...

Save Cancel