Microsoft Exam MB-230 Topic 2 Question 20 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 20
Topic #: 2

You manage Dynamics 365 for Customer Service.

You need to configure automatic case creation for emails received by customers who have a support contract.

What should you do?

AConfigure service level agreements to be on hold until a call can be made to the customer.

BCreate an automatic record creation and update rule. Set the source type to email. Configure the rule to send automatic email responses to customers when records are created.

CCreate an automatic record creation and update rule. Set the source type to service activity. Configure the rule to send automatic email responses to customers when records are created.

DCreate an automatic record creation and update rule. Set the source type to email. If a valid entitlement exists, configure the rule to create a case.

Show Suggested Answer

Suggested Answer: D

by Sheron at May 05, 2022, 01:51 PM

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