Microsoft Exam MB-230 Topic 2 Question 1 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 1
Topic #: 2

You are a customer service representative using Dynamics 365 for Customer Service.

You need to identify and eliminate duplicate cases.

What should you do?

AConfigure Dynamics 365 AI for Customer Service

BUse business rules

CMerge cases

DUse parent-child case relationships

Show Suggested Answer

Suggested Answer: B

by Ashlyn at May 05, 2022, 10:34 AM

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