Microsoft Exam MB-230 Topic 1 Question 61 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 61
Topic #: 1

A company manufactures installs, and maintains residential water filtration systems. The company implements Dynamics 365 Customer Service.

Installation technicians call support technicians when they encounter issues during system installations.

You must create step-by-step documentation for the support technicians.

Which two fields must you include? Each correct answer presents part of the solution.

NOTE: Each coned selection is worth one point.

AOwner

BDescription

CLanguage

DAgent script

Show Suggested Answer

Suggested Answer: B, D

by Tamar at Apr 14, 2024, 01:12 AM

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Corrie

5 months ago

I think the key fields to include are Description and Agent script. Owner and Language can be important too, but in this specific scenario, the former two are more crucial for the support technicians to successfully resolve issues.

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Shasta

5 months ago

I see both sides. Owner does have its importance, but Language is crucial for effective communication. I'm leaning towards Description and Language being the fields to include.

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Shawna

5 months ago

I think Language should be one of the fields. It helps in ensuring the communication between support and installation technicians is clear.

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Ettie

5 months ago

I disagree. I believe Owner should be included as it helps in assigning responsibility.

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Cristina

5 months ago

I agree with Description is important to understand the issue and Agent script guides the support technicians on how to proceed.

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Delisa

6 months ago

I think the two fields that must be included are Description and Agent script.

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Miesha

7 months ago

Yeah, Language is important for clear communication. But I still think Owner and Agent script are crucial for accountability and troubleshooting steps.

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Leoma

7 months ago

I feel like Language should also be included, so that support technicians can easily understand the instructions.

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Catalina

7 months ago

I agree. Description would provide details about the issue, and Agent script can guide them on how to troubleshoot.

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Dona

7 months ago

I think we should include Description and Agent script in the step-by-step documentation.

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Shaquana

8 months ago

You know, if 'Owner' was an option, I bet some poor sap would still try to select it, just to be safe. Gotta cover all the bases, right?

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Janey

8 months ago

Haha, yeah, they'd be like a fish out of water without those key pieces of information. Imagine them just staring at the phone, like, 'Uh, what do I do now?' Not a great way to provide support.

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Fabiola

8 months ago

Yeah, 'Description' is a no-brainer. It'll help the support technicians understand the issue the installation technician is facing. And 'Language' is crucial, especially if you have a diverse workforce or customer base.

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Zena

8 months ago

I'm with you all on this. It's a pretty straightforward question, but it's important to choose the right fields. I mean, if the support technicians don't have a clear description of the problem and a script to follow, they're going to be pretty lost, right?

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Dorian

8 months ago

Haha, yeah, 'Owner'? What are we, buying a house or troubleshooting a water filtration system?

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Elise

7 months ago

A) Owner

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Dianne

7 months ago

D) Agent script

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Daisy

7 months ago

C) Language

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Nickie

7 months ago

B) Description

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Rose

8 months ago

A) Owner

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Aleta

8 months ago

Hmm, this question seems straightforward. We're creating documentation for support technicians, so we need to include fields that would be most relevant to them.

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Beth

8 months ago

Exactly. The other options, like Owner and Language, are not as directly relevant to the troubleshooting process. We need to focus on the fields that will enable the support technicians to effectively resolve the installation issues.

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Yolando

8 months ago

Definitely. Description is crucial because it will allow the support technicians to understand the specific issue the installation technician is facing. And Agent script can provide them with a structured script to follow when guiding the installation technician through the troubleshooting process.

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Santos

8 months ago

I agree. The question is asking us to identify the two most important fields to include in the step-by-step documentation. I think Description and Agent script are the obvious choices here.

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Nadine

7 months ago

I agree. Those are the correct fields to include.

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Paola

7 months ago

Description and Agent script.

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Susana

8 months ago

This seems like a straightforward technical question. The key is to identify the fields that are most relevant for the support technicians to troubleshoot the installation issues.

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