Microsoft Exam MB-230 Topic 1 Question 55 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 55
Topic #: 1

You are creating an external-facing portal that uses capabilities of Dynamics 365 Customer Service.

When a case is closed, customers must receive an email that provides the ability to visit the knowledge base associated with the case.

You need to configure the system.

Which two options should you configure? Each correct answer presents part of a solution.

NOTE: Each correct selection is worth one point.

AIn Dynamics 365 Customer Service, enter the portal URL that will be used to create external (public facing) portal links for knowledge articles in the Knowledge Solution field.

BIn Dynamics 365 Customer Service, ensure that the representative closing the case attaches the knowledge article to the record.

CIn the Knowledge Articles Feedback section, set Enable users to provide feedback on knowledge articles from search control to Yes

DIn Dynamics 365 Customer Service, under Knowledge Source, in the Knowledge Solution field, enable sharing the knowledge article as a link in the email sent to the customer.

Show Suggested Answer

Suggested Answer: A, D

by Lashaunda at Dec 14, 2023, 03:29 AM

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7 months ago

Hmm, this question seems pretty straightforward. We need to configure the system to send an email to customers with a link to the knowledge base when their case is closed.

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