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Microsoft Exam MB-230 Topic 1 Question 54 Discussion

Actual exam question for Microsoft's MB-230 exam
Question #: 54
Topic #: 1
[All MB-230 Questions]

A company implements Customer Service

You enable Customer Service historical analytics.

You need to identify which feature is enabled automatically when Customer Service historical analytics is enabled.

Which feature should you identify?

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Suggested Answer: A

by Danica at Nov 24, 2023, 02:58 PM

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Rima
11 months ago
Ooh, forecasting, huh? That's an interesting take, Lon. I was leaning more towards option D, AI suggestions. After all, if you've got all that historical data, the system could use it to provide AI-powered suggestions to your customer service reps, right?
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Lon
11 months ago
I'm not so sure about that, Lina. Real-time customer sentiment seems more like a separate feature that you'd need to enable explicitly. My money's on option B, forecasting. It makes sense that if you're analyzing historical data, the system would be able to provide some forecasting capabilities.
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Lina
12 months ago
Haha, well, looks like we've got a bit of a debate going on here. I'm still sticking with option A, real-time customer sentiment, but I'm open to being convinced otherwise. Anyone want to chip in with a hilarious pun to lighten the mood?
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Claribel
12 months ago
Hmm, I don't know, Michael. AI suggestions feels a bit like a stretch. I think I'm going to go with Emily on this one and say option B, forecasting. It just seems like the most logical choice based on the information provided.
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Justine
11 months ago
I agree with you, Michael. AI suggestions does feel like a stretch. Forecasting seems like the best fit here.
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Brandon
11 months ago
I think we should consider option C, AI topic clustering, as it could be automatically enabled with Customer Service historical analytics.
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Georgeanna
11 months ago
I see your point, Emily. But I still think forecasting makes the most sense in this scenario.
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Karan
11 months ago
I'm not sure about that, John. Real-time customer sentiment might be automatically enabled when historical analytics is enabled.
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Theron
11 months ago
I think AI suggestions could also be a useful feature to have when Customer Service historical analytics is enabled.
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Rickie
11 months ago
I agree with you, Sarah. Option B, forecasting, does seem like the most logical choice here.
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