Microsoft Exam MB-230 Topic 1 Question 33 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 33
Topic #: 1

You are helping a company implement Power Virtual Agents with Omnichannel for Customer Service.

The company has a chatbot that escalates to a manager if a customer wants to escalate from a chatbot.

You need to configure a prerequisite before you can implement the chatbot.

Which prerequisite should you configure?

AConfigure context variables for a chatbot.

BCreate one chatbot in one queue with a human having a higher capacity over the chatbot.

CCreate one chatbot in one queue with the chatbot having the highest capacity over human capacity.

DConfigure a Microsoft Teams support channel for the chatbot.

EConfigure an SMS channel for a chatbot.

Show Suggested Answer

Suggested Answer: A

by Meaghan at Jun 19, 2022, 12:16 PM

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2 years ago

A is the right answer

upvoted 1 times

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