Microsoft Exam MB-230 Topic 1 Question 28 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 28
Topic #: 1

You are using Dynamics 365 for Customer Service.

You need to create the entitlements for your customers.

What should you do?

ACreate queues for each channel.

BCreate an entity for each channel and configure the relationship with the entitlement.

CConfigure entitlement channels.

DConfigure routing rules.

Show Suggested Answer

Suggested Answer: C

by Maile at May 09, 2022, 05:34 AM

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