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Microsoft Exam MB-220 Topic 4 Question 56 Discussion

Actual exam question for Microsoft's MB-220 exam
Question #: 56
Topic #: 4
[All MB-220 Questions]

You are a marketing analyst at Contoso, Ltd. The sales manager surveyed the current customers regarding their satisfaction level with their last support call. Over 6,000 responses were received.

The sales manager wants to review individual responses to each question on a survey.

After selecting the survey name in the Report* section of Microsoft Dynamics 365 Customer Voice, what are two ways to obtain survey responses? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Show Suggested Answer Hide Answer
Suggested Answer: C, D

by Jettie at Dec 09, 2023, 09:33 AM

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Coletta
10 months ago
Haha, Emelda's got a point there. CSV files are the way to go when you need to dive deep into that data. I'm with you guys on B and C being the way to go for this question.
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Emelda
10 months ago
You know, I was just thinking the same thing. B and C seem to be the most comprehensive solutions here. Plus, who doesn't love a good CSV file, am I right? *chuckles*
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Josefa
10 months ago
Yeah, I agree with Theron. B and C sound like the way to go. The other options, like the graphical representation and double-clicking on a respondent's name, don't seem like they would give you access to the full set of responses.
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Earlean
10 months ago
Yeah, I agree. The other options might not give us access to the complete set of responses.
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Reynalda
10 months ago
So, it seems like B) and C) are the correct ways to obtain survey responses.
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An
10 months ago
That's a good point, we need to make sure we have access to all the individual responses.
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Norah
10 months ago
We can also select Respondents and then choose the survey name to see all responses.
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Gayla
10 months ago
I agree, that way we can easily access the full set of responses.
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Shawnna
10 months ago
I think we should select Export All in the report, to download all responses in a csv file.
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Theron
10 months ago
Hmm, this question seems straightforward enough. I think the correct answers are B and C - exporting the data to a CSV file and accessing the individual responses through the Respondents section.
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