Microsoft Exam MB-220 Topic 4 Question 54 Discussion

Actual exam question for Microsoft's MB-220 exam

Question #: 54
Topic #: 4

You are a marketing analyst at Contoso Ltd.

The marketing department needs you to provide survey responses from their Customer Success Survey from this past fiscal year. Approximately 6,500 responses were received. Each survey response needs to be in a separate row, and the answers to individual questions should be in separate columns.

What should you do?

AOpen the project in Microsoft Dynamics 365 Customer Voice. Select the survey in the Reports section, select Export and choose to download the responses in a .XLSX file.

BOpen the project in Microsoft Dynamics 365 Customer Voice. Select the survey in the Reports section, select Export and choose to download the responses in a .CSV file.

CUse Advanced Find to query Microsoft Dynamics 365 entities. Set the Look for to Microsoft Dynamics 365 Customer Voice survey responses. Export to Microsoft Excel.

DUse Advanced Find to query Microsoft Dynamics 365 entities. Set the Look for to Microsoft Dynamics 365 Customer Voice survey questions responses. Export to Microsoft Excel.

Show Suggested Answer

Suggested Answer: B

by Ezekiel at Oct 18, 2023, 11:57 PM

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Alease

7 months ago

Yeah, Suzan's got a point. Option C could be useful if we need to customize the export or do some more advanced filtering. But it might be overkill for this task. I'm leaning towards the CSV export myself.

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Suzan

7 months ago

Hmm, I'm not sure. Option C looks interesting - using Advanced Find to query the Dynamics 365 entities directly. That might give us a bit more flexibility in how we export the data.

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Hannah

7 months ago

I was thinking the same thing, Hildegarde. Option B is the way to go here. It's the simplest and most direct method to get the survey data we need.

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Hildegarde

7 months ago

This question seems pretty straightforward to me. I'd go with option B - download the survey responses as a CSV file from Dynamics 365 Customer Voice. That way, I can get the data in a format that's easy to work with in Excel.

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