Microsoft Exam MB-220 Topic 3 Question 80 Discussion

Actual exam question for Microsoft's MB-220 exam

Question #: 80
Topic #: 3

You work for a non-profit organization where donations are registered and managed within the same Microsoft Power Apps environment where Dynamics 365 Customer Insights - Journeys is enabled and used. The donation table has a direct link to a contact record. When people cancel a donation, a reason is added through an option list.

When a donation is cancelled and becomes deactivated, the donation team wants to trigger a real-time journey to send a confirmation and call-to-action for a single donation. To accomplish this, you work with the donation team and create the journey and a Microsoft Dataverse trigger for the donation table. However, there are some cancellation reasons that are NOT applicable and should NOT be included in the journey.

You need to ensure that certain cancellation reasons are excluded and do NOT start a customer journey.

What should you do?

AIn the creation step of the customer journey, add filter conditions to specify which cancellation reasons it should run on.

BCreate an exclusion segment of contacts that have donations with specific cancelation reasons. Add this segment to the real-time journey as an excluded segment.

CAdd an attribute tile in the real-time journey. Add filter conditions with the applicable cancelation reasons. Only add the email tile to the applicable branch.

DOn the Dataverse trigger, set the attribute that activates the trigger to the Status field instead of the Cancellation Reason field,

Show Suggested Answer

Suggested Answer: A

by Shelton at Oct 23, 2024, 12:23 PM

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Hyman

13 days ago

I like how Option C allows you to filter the journey based on the cancellation reason. That way, you can have more control over the process.

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Eden

16 days ago

I agree with Valene. Option A) seems like the best way to ensure only certain cancellation reasons start the customer journey.

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Valene

17 days ago

I think we should go with option A) and add filter conditions to specify which cancellation reasons should trigger the journey.

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Cristal

18 days ago

Option B sounds like the most straightforward approach. Excluding the specific cancellation reasons from the journey seems like the cleanest solution.

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Florinda

4 days ago

That way, we can ensure that the journey only triggers for the relevant cancellation reasons.

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Gwenn

10 days ago

It definitely makes sense to create an exclusion segment for those specific reasons.

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Dona

11 days ago

I agree, option B seems like the best way to exclude certain cancellation reasons from the journey.

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