Microsoft Exam MB-220 Topic 12 Question 57 Discussion

Actual exam question for Microsoft's MB-220 exam

Question #: 57
Topic #: 12

You are a marketing analyst at Contoso, Ltd. The sales manager surveyed the current customers regarding their satisfaction level with their last support call. Over 6,000 responses were received.

The sales manager wants to review individual responses to each question on a survey.

After selecting the survey name in the Report* section of Microsoft Dynamics 365 Customer Voice, what are two ways to obtain survey responses? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

ANavigate lo display a graphical representation of all responses.

BSelect Export All in the report, and all responses are downloaded in a csv file.

CSelect Respondents, and then select the survey name to display all responses.

DDouble-click a respondent's name to see their individual responses.

Show Suggested Answer

Suggested Answer: C, D

by Iluminada at Dec 25, 2023, 07:31 PM

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Herman

11 months ago

Haha, I love how they throw in those little 'each correct answer presents a complete solution' notes. Really keeps you on your toes, doesn't it?

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German

11 months ago

Wait, what about option D? That looks like it would also let you see the individual responses. I'm not sure if that's a complete solution on its own, but it's worth considering.

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Leigha

11 months ago

So, D could be helpful for detailed analysis, but not for an overall view.

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Krissy

11 months ago

But it doesn't provide a way to view all responses at once.

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Ming

11 months ago

Option D does allow you to see individual responses.

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Shonda

11 months ago

D) Double-click a respondent's name to see their individual responses.

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Stefan

11 months ago

C) Select Respondents, and then select the survey name to display all responses.

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Beckie

11 months ago

B) Select Export All in the report, and all responses are downloaded in a csv file.

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Casie

11 months ago

A) Navigate lo display a graphical representation of all responses.

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Joaquin

11 months ago

Yeah, I agree. I think B and C are the right answers here. Exporting to a CSV file gives you all the data, and then you can drill down into the individual responses through the Respondents section.

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Asha

12 months ago

Hmm, this question seems pretty straightforward. I'm guessing the answer is a combination of B and C, since we need to be able to export all the responses and then view the individual responses.

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