Microsoft Exam MB-220 Topic 1 Question 78 Discussion

Actual exam question for Microsoft's MB-220 exam

Question #: 78
Topic #: 1

You are creating a real-time customer journey that sends SMS messages to customers asking customers to either confirm scheduled service appointments or request a reschedule.

Your SMS message includes "CONFIRM" and "RESCHEDULE" as the only two configured keywords.

The automated text message keyword flow you created is shown in the following exhibit.

You need to verify that the keyword flow will be able to handle potential customer replies correctly. Which two customer replies will follow the "CONFIRM" branch? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

ACONFIRM RESCHEDULE

BSTOP CONFIRM RESCHEDULE

CEXIT

DRESCHEDULE CONFIRM

Show Suggested Answer

Suggested Answer: A, D

by Maile at Sep 17, 2024, 09:04 PM

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Nancey

30 days ago

Hmm, I'd say A and D are the right answers. I'm just glad the question didn't ask about 'STOP CONFIRM RESCHEDULE' - that would've been a real head-scratcher!

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Kimberely

9 days ago

Yeah, I agree. 'STOP CONFIRM RESCHEDULE' would have been tricky.

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Magnolia

18 days ago

I think A and D are the correct answers.

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Christene

1 months ago

I think the answer is A and D as well. The question is pretty straightforward, and the keywords make it clear which responses should go where.

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Dulce

4 days ago

Nell: Definitely, we want to ensure a smooth customer experience with the automated messages.

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Judy

12 days ago

It's important to make sure the keyword flow is set up correctly to handle customer replies.

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Nell

15 days ago

The keywords make it easy to see which branch the responses should follow.

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Tabetha

26 days ago

I agree, A and D are the correct responses.

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Tatum

1 months ago

I'm not sure about the other options, but A) CONFIRM RESCHEDULE and D) RESCHEDULE CONFIRM seem like the most logical responses to trigger the CONFIRM branch.

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Katheryn

1 months ago

The correct answers are A and D. The keyword flow is designed to handle 'CONFIRM' and 'RESCHEDULE' as the only two valid keywords, so 'CONFIRM RESCHEDULE' and 'RESCHEDULE CONFIRM' should both follow the 'CONFIRM' branch.

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