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Microsoft Exam MB-220 Topic 1 Question 59 Discussion

Actual exam question for Microsoft's MB-220 exam
Question #: 59
Topic #: 1
[All MB-220 Questions]

You are the marketing manager at Contoso, Ltd. Your team has created a survey and sent out the link through email for responses.

You want to understand the outcome from the Satisfaction Metrics report and identify the metrics created by default in Dynamics.

For the metrics, what are the three charts created by default in Dynamics? Each correct answer presents a complete solution.

Show Suggested Answer Hide Answer
Suggested Answer: B, C, E

https://docs.microsoft.com/en-us/dynamics365/customer-voice/satisfaction-metrics-report

by Caitlin at Feb 10, 2024, 01:31 AM

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Jacquelyne
9 months ago
I agree with Clorinda. Those three charts give a comprehensive view of customer sentiment and feedback.
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Clorinda
9 months ago
In my opinion, Sentiment, Net Promoter Score, and CSAT are important metrics to track customer satisfaction and loyalty.
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Carmelina
9 months ago
I'm not sure about the default charts. Can someone explain the rationale behind their choices?
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Youlanda
9 months ago
I disagree with Therese. I believe the three default charts are Respondents - tracked and anonymous, Total Responses, and CSAT.
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Therese
10 months ago
I think the three charts created by default in Dynamics are Sentiment, Net Promoter Score, and CSAT.
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Wayne
10 months ago
Maybe we can discuss with the team to clarify the default metrics in the Satisfaction Metrics report.
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Fernanda
10 months ago
I think we need to check the report to confirm which charts are included by default in Dynamics.
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Vannessa
10 months ago
I'm pretty sure CSAT is one of the default metrics, along with Sentiment and Net Promoter Score.
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Mary
10 months ago
I believe Total Responses is also one of the default charts in Dynamics.
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Arminda
10 months ago
I remember seeing Sentiment and Net Promoter Score on the report, but I'm not sure about CSAT.
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Tyra
11 months ago
I think the default charts in Dynamics are Sentiment, Net Promoter Score, and CSAT.
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Corinne
11 months ago
Haha, total responses? That's like asking how many questions are on the exam. Of course that's going to be there! Though I guess it's good to double-check the obvious sometimes.
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Margurite
11 months ago
Yeah, the Respondents chart would be useful too. And don't forget Total Responses - that's a pretty basic one that I'm sure will be included.
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Sheldon
11 months ago
I agree, those are the main metrics we'll want to look at. But I'm also curious about the Respondents chart - that could give us good insight into the overall response rate and engagement.
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Barrie
12 months ago
Hmm, this question seems pretty straightforward. The three charts created by default in Dynamics are Sentiment, Net Promoter Score, and CSAT. Those are the key metrics we use to track customer satisfaction.
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Tiera
11 months ago
E) CSAT
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Alpha
11 months ago
D) Total Responses
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Art
11 months ago
C) Net Promoter Score
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Hyun
11 months ago
B) Sentiment
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Cathrine
11 months ago
A) Respondents -tracked and anonymous
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