Microsoft Exam MB-210 Topic 8 Question 87 Discussion

Actual exam question for Microsoft's MB-210 exam

Question #: 87
Topic #: 8

A company is using Relationship Analytics. The company emails customers three times a month.

To increase customer loyalty, the company is adding a policy that requires sales representatives to meet with customers two times a quarter as well.

You need to update the settings.

What should you configure?

AHealth score

BTalking points

CCommunication frequency

DConversation intelligence

Show Suggested Answer

Suggested Answer: C

by Kenneth at Jan 28, 2024, 08:41 PM

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Stephaine

8 months ago

Hmm, that's an interesting point. But I'm still leaning towards C) Communication frequency. The question says we need to update the settings, and the new policy is specifically about increasing the frequency of communication with customers. Updating the talking points seems like a separate issue.

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Paola

7 months ago

I see your point. C) Communication frequency does seem like the most relevant choice based on the information provided in the question.

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Valentin

7 months ago

Possibly, but the main focus of the new policy is to increase the number of meetings with customers. So, C) Communication frequency is likely the setting that needs to be configured.

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Mariann

7 months ago

What about B) Talking points? Wouldn't updating those help the sales representatives have more meaningful conversations with customers during their meetings?

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Kassandra

7 months ago

But the question mentions specifically that the new policy is about meeting with customers more often. So, C) Communication frequency seems like the right choice.

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Leeann

7 months ago

Actually, I think D) Conversation intelligence might be more important to configure. It could help sales representatives have more productive meetings with customers.

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Breana

8 months ago

I agree, C) Communication frequency is the most relevant setting to update in this case.

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Shelba

8 months ago

I'm not so sure about that. What about B) Talking points? Maybe we need to configure the talking points for the sales representatives to use during their meetings with customers. That could be a way to increase customer loyalty as well.

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Lavina

8 months ago

Yeah, I agree. B) Talking points doesn't seem to directly address the question. Communication frequency is the key here. Although, maybe we could also consider D) Conversation intelligence, to help the sales reps have more meaningful conversations with customers during those meetings.

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Vivan

8 months ago

Ooh, good point! D) Conversation intelligence could be another option. That would help the sales reps be more effective and engaging during those customer meetings. But I still think C) Communication frequency is the most straightforward answer based on the information provided.

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