Microsoft Exam MB-210 Topic 1 Question 100 Discussion

Actual exam question for Microsoft's MB-210 exam

Question #: 100
Topic #: 1

A company is using Relationship Analytics. The company emails customers three times a month.

To increase customer loyalty, the company is adding a policy that requires sales representatives to meet with customers two times a quarter as well.

You need to update the settings.

What should you configure?

AHealth score

BTalking points

CCommunication frequency

DConversation intelligence

Show Suggested Answer

Suggested Answer: C

by Louvenia at Jul 13, 2024, 09:57 PM

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Alida

5 months ago

Oh man, I bet the cusMelers are going to be so thrilled about all these extra emails and meetings. Maybe we should just send them a fruit basket instead.

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Billy

5 months ago

I don't know, guys. Talking points could be useful to ensure the reps have a consistent message during those meetings. Just a thought.

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Jamie

3 months ago

D: That's a good point. We want to make sure we're engaging with customers in a meaningful way.

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Lizette

3 months ago

C: Maybe we should also consider adjusting the communication frequency to make sure we're not overwhelming the customers.

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Erick

3 months ago

B: Yeah, having a consistent message is important for building customer loyalty.

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Hester

4 months ago

A: I think talking points could be helpful for the reps to stay on track during the meetings.

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Jose

5 months ago

Communication frequency, for sure. Gotta make sure those extra meetings are accounted for properly.

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Gertude

4 months ago

A) Health score

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Elden

5 months ago

C) Communication frequency

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Rose

5 months ago

Hmm, I'm not sure. Maybe conversation intelligence could help track the effectiveness of those new meetings? It's a tough call.

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Wilburn

4 months ago

C: True, but talking points could help sales representatives have more meaningful conversations during those meetings.

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Rolf

4 months ago

B: I agree, but maybe health score could also be useful to measure overall customer satisfaction.

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Rana

4 months ago

A: I think communication frequency should be configured to ensure the right balance of emails and meetings.

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Nieves

5 months ago

That's a good point, Kimbery. Maybe we should consider configuring both communication frequency and conversation intelligence.

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Kimbery

5 months ago

But what about conversation intelligence? Wouldn't that help sales representatives have more meaningful interactions with customers?

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Mel

5 months ago

Definitely go with option C. Updating the communication frequency makes the most sense to me.

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Elvis

5 months ago

I think we should configure the communication frequency. That seems like the most obvious choice to handle the increased customer meetings.

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Mauricio

4 months ago

D: I think conversation intelligence could also be useful in analyzing the interactions during the meetings to improve customer relationships.

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Anthony

4 months ago

C: That's a good point. We can also look into configuring the health score to track customer satisfaction after the meetings.

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Carole

5 months ago

B: Maybe we should also consider updating the talking points to ensure the sales representatives are prepared for the meetings.

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Nicolette

5 months ago

A: I agree, increasing the communication frequency would help in keeping customers engaged.

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Ernie

6 months ago

I agree with Nieves. Increasing the number of meetings with customers will help build stronger relationships.

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Nieves

6 months ago

I think we should configure communication frequency.

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