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You have a chatbot that uses question answering in Azure Cognitive Service for Language.
Users report that the responses of the chatbot lack formality when answering random questions that are outside the scope of the knowledge base.
You need to ensure that the chatbot provides formal responses to these spurious questions.
Solution: From Language Studio, you modify the question and answer pairs for the custom intents, and then retrain and republish the model.
Does this meet the goal?
Erin
8 months agoAshlee
8 months agoCarisa
8 months agoNida
8 months ago