You are testing an e-commerce system which sporadically fails to properly manage customers' shopping carts. You have stressed the urgency of this situation to the development manager and development team and they recognize the priority in getting this resolved. The development team is waiting for more information in your defect report in order to help resolve this failure.
Given the following items of information:
1. The expected results
2. The actual results
3. The urgency and priority to fix this
4. The date and author of the defect report
5. A description of the defect in order to reproduce, including screenshots and database dumps
Which of the items would be MOST useful to include in the defect report?
The expected results
The actual results
A description of the defect in order to reproduce, including screenshots and database dumps
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