I've got a strategy for this - I'll read through the options carefully and try to eliminate the ones that don't seem quite right based on my understanding of the topic.
This seems like a straightforward question about the different types of customer satisfaction surveys. I think the answer is probably A - annual surveys, since those are typically planned and scheduled on a regular, periodic basis.
This is a tricky question. I'll need to review my notes on qualitative risk analysis and think about the kinds of information that would be most helpful in that process.
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