iSQI Exam CTAL-TA_Syll2019 Topic 3 Question 54 Discussion

Actual exam question for iSQI's CTAL-TA_Syll2019 exam

Question #: 54
Topic #: 3

[All CTAL-TA_Syll2019 Questions]

You are testing a dictionary lookup mobile application. When the user enters a word, the definition of that word is returned. This application will run on iOS and Android, on the latest versions

of the devices and the operating systems, plus all devices and operating system released in the last three years. The target users are university students.

Which of the following is a test condition that can be used to verify the user error protection quality sub-characteristic?

AThe user should not experience an error that does not have a clear explanation and instructions for correction

BThe system should be able to support database x in place of the default database with no changes to the application

CThe screen display should conform to the WCAG 2.1 requirements at a AA level

DNo errors should be displayed to the user

Show Suggested Answer

Suggested Answer: A

The correct answer is A. The user should not experience an error that does not have a clear explanation and instructions for correction.

The user should not experience an error that does not have a clear explanation and instructions for correction

User error protection is the degree to which a system protects users against making errors. It includes providing clear and helpful error messages, preventing or minimizing the consequences of errors, and allowing users to recover from errors. In this case, the test condition verifies that the application provides adequate feedback and guidance to the user when an error occurs, such as entering an invalid word, losing network connection, or encountering a system failure1.

Reference =

ISTQB Certified Tester Advanced Level Syllabus Test Analyst2, Section 3.2.2 Usability

ISTQB Test Analyst Syllabus and Study Guide3, Section 3.2.2 Usability

Usability - ISO 250004, Section User error protection

by Maurine at Oct 18, 2024, 12:57 AM

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Daisy

2 months ago

I'm torn between A and C. Accessibility is important, but if the users can't even understand the errors, that's a big problem.

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Julian

2 months ago

Haha, option D is a bit of a joke, right? No errors displayed to the user? That's just asking for trouble!

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Eun

24 days ago

C) The screen display should conform to the WCAG 2.1 requirements at a AA level

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Lynelle

1 months ago

B) The system should be able to support database x in place of the default database with no changes to the application

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Sueann

1 months ago

A) The user should not experience an error that does not have a clear explanation and instructions for correction

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Juliana

2 months ago

I agree, option A is the best one. Protecting users from confusion and frustration is key for an educational app like this.

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Ahmad

2 months ago

Option A seems like the right choice to me. Handling user errors with clear explanations and instructions is crucial for a good user experience.

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Alberto

21 days ago

Absolutely, user error protection is key for a successful application.

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Omer

1 months ago

It's definitely important to provide users with guidance when they make mistakes.

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Viva

1 months ago

Yes, clear explanations and instructions can help users understand and correct their errors.

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Reuben

1 months ago

I agree, option A is important for ensuring a good user experience.

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Horace

3 months ago

I agree with you, Johnson. If the user gets an error, they should know how to fix it.

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Johnson

3 months ago

I think option A is a good test condition for user error protection quality.

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