iSQI Exam CPUX-F Topic 2 Question 5 Discussion

Actual exam question for iSQI's CPUX-F exam

Question #: 5
Topic #: 2

Which one of the following usability findings, on a website that sells train tickets, indicates a problem with satisfaction?

AUsers spontaneously said that they considered the animated ads that appear in the right-hand side of most pages annoying

BUsers liked the modern look of the website

CWhen asked to purchase tickets to Worcester, about 25% of the users gave up because they were unable to spell Worcester correctly and the search for station names was not error tolerant

DAll users were able to purchase return tickets from Oxford to London very quickly

EUsers with limited vision spent a lot of time reading the tiny fonts used on the website

FOnly 2 out of 12 users were able to figure out how to obtain a refund for a ticket that they had purchased previously

Show Suggested Answer

Suggested Answer: A

Satisfaction

The extent to which the user's physical, cognitive and emotional responses that result from the use of an interactive system meet the user's needs and expectations.

Notes:

1. Effectiveness and efficiency may influence satisfaction. For example, low effectiveness or low efficiency may lead to low satisfaction. Satisfaction may influence effectiveness and efficiency. For example, frustration may cause users to quit a task, which influences effectiveness.

2. Satisfaction is often measured using a questionnaire. See the examples in the definition of questionnaire.

3. The difference between satisfaction and user experience is that satisfaction results from use, while user experience results from discovering, adopting and using the interactive system, through to final use and recollections of use. In addition, user experience can be influenced by more than just use, for example brand image, price and opinion of others, but it is still related to actual or imagined use.

by Whitley at May 08, 2022, 05:16 AM

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