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ISM Exam LEAD Topic 1 Question 11 Discussion
Topic #: 1
A supply manager for a manufacturing firm is part of a cross-functional team focusing on critical parts. A major supplier of these parts has an excellent record for quality, competitive pricing, and a good relationship with the firm. However, this supplier often requires frequent follow-up and expedited shipping, typically at added cost. The team is reluctant to consider other sources, and believes the firm's needs are being met by the current supplier. In response, the supply manager assembles data on the supplier's performance and describes the potential risks of shortages and delays. After further discussion, the team agrees to investigate alternate sources, and eventually identifies two other suppliers offering comparable pricing and quality, with better reputations for timely delivery.
Which of the following BEST describes how the supply manager helped the team produce a successful outcome?
Scenario Overview: The supply manager is part of a cross-functional team managing critical parts. Despite the supplier's strong record in quality and pricing, frequent follow-ups and expedited shipping are issues. The supply manager assembles data and discusses risks, leading the team to explore alternative suppliers.
Stakeholder Engagement Definition: This involves effectively communicating with and involving stakeholders in decision-making processes to ensure their needs and concerns are addressed, leading to better decisions and outcomes.
Application in Scenario: The supply manager engaged stakeholders (the team) by presenting data on supplier performance and highlighting potential risks. This facilitated informed discussions and helped align the team's perspective towards considering alternative suppliers.
Outcome: Through stakeholder engagement, the team identified alternative suppliers with comparable pricing and quality but better delivery reliability, achieving a successful outcome.
Reference: Stakeholder engagement is a key principle in project management and strategic sourcing, as outlined in the Project Management Institute's (PMI) PMBOK Guide and supply chain management literature such as 'Supply Chain Management: Strategy, Planning, and Operation' by Sunil Chopra and Peter Meindl.
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