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ISM INTE Exam - Topic 3 Question 5 Discussion

A supplier with a previously good performance record has recently been shipping parts with a number of flaws, making them unusable for production. The firm's supply manager would like to resolve these problems before taking more drastic measures. Which of the following actions should the supply manager take FIRST'
A) Explore possible root causes, including changes in the supplier's production processes
B) Ask engineering to review tolerances on non-critical specifications and relax them if possible
C) Test the parts at an independent laboratory and notify the supplier of the results
D) Re-work the parts in-house and bill the supplier for any costs incurred

ISM INTE Exam - Topic 3 Question 5 Discussion

Actual exam question for ISM's INTE exam
Question #: 5
Topic #: 3
[All INTE Questions]

A supplier with a previously good performance record has recently been shipping parts with a number of flaws, making them unusable for production. The firm's supply manager would like to resolve these problems before taking more drastic measures. Which of the following actions should the supply manager take FIRST'

Show Suggested Answer Hide Answer
Suggested Answer: A

When a previously reliable supplier starts delivering flawed parts, the first step should be to ex-plore possible root causes. This approach helps in identifying any recent changes in the supplier's production processes, materials, or workforce that might be contributing to the quality issues. By understanding the root cause, the supply manager can work with the supplier to implement correc-tive actions, ensuring long-term solutions rather than temporary fixes. This collaborative approach also maintains a good relationship with the supplier and encourages continuous improvement. Reference:

* Monczka, R. M., Handfield, R. B., Giunipero, L. C., & Patterson, J. L. (2015). Purchasing and Supply Chain Management. Cengage Learning.

* Burt, D. N., Petcavag


by Lenna at Jul 05, 2024, 05:29 AM

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Tuyet
9 months ago
C sounds good too, but we need to talk to the supplier first!
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Edelmira
9 months ago
Relaxing tolerances might just mask the real issue, not fix it.
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Mauricio
10 months ago
Wait, are we sure the supplier's changes are the problem?
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Serina
10 months ago
Totally agree, we need to find the root cause first!
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Kristofer
10 months ago
A seems like the best first step to understand the issue.
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Malissa
10 months ago
Re-working the parts seems risky. I feel like we should focus on communication with the supplier first before incurring extra costs.
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Clare
11 months ago
Testing the parts at an independent lab sounds like a solid option, but I wonder if that might delay addressing the issue with the supplier directly.
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Jacqueline
11 months ago
I'm not entirely sure, but I remember a practice question where we had to consider the implications of relaxing specifications. That might not be the best first move.
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Agustin
11 months ago
I think the first step should be to explore the root causes. It makes sense to understand what changed with the supplier's processes.
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Karon
11 months ago
If the parts are truly unusable, I'd be inclined to test them independently and notify the supplier. That way, we have clear evidence to work from in resolving the issue.
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Jimmie
11 months ago
The key here is to identify the underlying problem before taking action. Exploring the root causes, as option A suggests, seems like the logical first step to me.
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Mammie
11 months ago
Hmm, I'm not sure which option to choose here. Should I focus on the supplier's processes or try to work around the issue internally? I'll need to think this through carefully.
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Yoko
11 months ago
This seems like a straightforward supply chain issue. I'd start by exploring the root causes, as that's likely to provide the most insight into resolving the problem.
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Carri
11 months ago
Okay, let's see here. The question is asking for the two reasons a Solution Architect should use to justify the recommendation of Digital Engagement features. I think the key is to identify the limitations of the existing tools mentioned and how Digital Engagement can address those.
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Vanesa
11 months ago
This seems like a straightforward question about the tax treatment of awards and grants. I'll need to carefully review the conditions outlined in the question to determine which one(s) must be met for the award to be excluded from Kent's gross income.
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Ashlyn
2 years ago
Reworking the parts in-house and billing the supplier should be the last resort to avoid damaging the relationship.
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Trevor
2 years ago
I believe testing the parts at an independent laboratory is also important to gather more information.
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Frank
2 years ago
Haha, D? Reworking and billing the supplier? That's like putting a band-aid on a broken leg. Gotta dig deeper here.
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Kasandra
2 years ago
I agree with Tijuana, finding the root cause is crucial to solving the issue.
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Wilda
2 years ago
B is a Band-Aid solution. We need to address the real issue, not just relax specs. A is the way to go to fix this long-term.
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Shaniqua
2 years ago
C) Testing the parts independently can also provide valuable information for the supplier
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India
2 years ago
A) Once we know the root cause, we can work on a permanent solution
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Pok
2 years ago
B) I agree, we need to get to the bottom of this issue with the supplier
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Rasheeda
2 years ago
A) Explore possible root causes, including changes in the supplier's production processes
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Cecilia
2 years ago
Hmm, I'd go with C. Testing the parts independently will give us hard evidence to show the supplier. They can't argue with the results.
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Jonelle
2 years ago
C) Test the parts at an independent laboratory and notify the supplier of the results
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Cyndy
2 years ago
A) Explore possible root causes, including changes in the supplier's production processes
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Tijuana
2 years ago
I think the supply manager should explore possible root causes first.
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Erinn
2 years ago
A seems like the best option to get to the root of the problem. Can't just jump to reworking or testing without understanding what changed on the supplier's end.
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Elli
2 years ago
Definitely, jumping to reworking or testing without knowing the root cause could be a waste of time and resources.
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Eveline
2 years ago
I agree, we need to figure out what's causing the issues first.
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