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IIBA Exam CCBA Topic 5 Question 65 Discussion
Actual exam question for
IIBA's
CCBA exam
Question #: 65
Topic #: 5
[All CCBA Questions]
Topic #: 5
An organization is engaged in an effort to streamline the online customer experience. The business analyst (BA) prepares a business analysis information package to discuss the changes the customer will experience. Which one of the following tools will assist the BA in this discussion?
Suggested Answer:
C
Stakeholder analysis involves identifying the stakeholders that may be affected by a proposed initiative or that share a common business need. Stakeholder analysis notes, considers, and analyzes the various characteristics of the identified stakeholders.
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