IIBA Exam CCBA Topic 5 Question 16 Discussion

Holly will likely need formal communication because her organization is using a plan-driven approach to business analysis.

Answer, A is incorrect. Face-to-face communication can be completed with either formal or informal, so this choice is not the best selection.

Answer, B is incorrect. Ad hoc communication is more informal, fast communication. While Holly may still use this approach, the preferred method in a plan-driven business analysis approach is formal communication.

Answer, C is incorrect. This is not a communication approach, but describes an escalation approach for issues.