IIBA Exam CBAP Topic 3 Question 25 Discussion

Actual exam question for IIBA's CBAP exam

Question #: 25
Topic #: 3

A business analyst (BA) is responsible for analyzing the effectiveness of a railway ticket booting system. The BA prepared a report based on observations of the booking clerk over two days (Monday and Wednesday). According to the information gathered, the booking clerk is underutilized and spends a lot of die time waiting for customers. What should the BA do next?

AVerify the expected value and its perceived performance

BConduct further analysis to protect against false information based on insufficient data

CPropose a change in the organizational chart to give the clerk more responsibilities

DBenchmark the clerk's performance against other roles and other companies

Show Suggested Answer

Suggested Answer: A

by Elza at May 08, 2022, 09:42 AM

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