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IIBA Exam CBAP Topic 3 Question 22 Discussion

Actual exam question for IIBA's CBAP exam
Question #: 22
Topic #: 3
[All CBAP Questions]

A company is reconfiguring its business processes 10 improve The quality of its products and lower operational costs. This includes defining metrics that will be used to evaluate the effectiveness of future change strategy. Which of the following techniques achieves this goal?

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Suggested Answer: B

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