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IIBA Exam CBAP Topic 2 Question 86 Discussion

Actual exam question for IIBA's CBAP exam
Question #: 86
Topic #: 2
[All CBAP Questions]

An organization is trying to streamline its current processes to improve performance and reduce costs. A business analyst (BA) conducted a process improvement workshop and identified the following issues as the top three items to be addressed:

1: There are multiple teams to define systems, functionality, and content in many instances, multiple teams are defining the same functionalities while other functionalities are not being defined at all leading to unclear understanding of business requirements.

2: Product specification forms are published each year. A comparison tool is used to evaluate specification differences between yearly releases; but does not adequately identify changes between versions and needs to be improved.

3: Training consists of a new team member shadowing a seasoned team member. There are no written training materials or formal training sources therefore training is inconsistent and not meeting the needs of the organization.

What analysis approach must the BA use to determine changes required to address the training needs?

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Suggested Answer: C

Contribute your Thoughts:

Arlean
4 days ago
The root cause analysis approach seems like the obvious choice here. The training issues stem from a lack of standardized materials and inconsistent practices, which need to be identified and addressed at the core.
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Justine
5 days ago
I believe a future state analysis approach could also be beneficial to determine the changes required for training.
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Ronnie
11 days ago
I agree with Julio, identifying the root cause will help in addressing the training needs effectively.
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Julio
12 days ago
I think the BA should use a root cause analysis approach.
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