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IFMA Exam CFM Topic 3 Question 2 Discussion

Actual exam question for IFMA's CFM exam
Question #: 2
Topic #: 3
[All CFM Questions]

An organization has accumulated a wealth of service delivery data from its monitoring and measurement processes. How can the organization BEST use the data to ensure continuous improvement?

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Suggested Answer: B

Service delivery data should be used to enhance Service Level Agreements (SLAs) by:

Benchmarking performance to set realistic, data-driven goals.

Identifying inefficiencies and implementing targeted improvements.

Providing accountability in vendor and in-house service expectations.

Using the data for marketing (A), salary increases (C), or bonus payments (D) does not directly enhance operational performance.


by Jina at Mar 07, 2025, 09:12 PM

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Milly
13 days ago
Using the data for bonus payments from clients could also motivate employees to strive for continuous improvement.
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Lauran
20 days ago
I agree with Marleen. It will help the organization improve its services based on the data collected.
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Marleen
22 days ago
I think using the data in the creation of future service level agreements is the best option.
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Ming
22 days ago
Hmm, I was tempted to go with D for the bonus payments, but B is clearly the best answer. Who doesn't love a good SLA, am I right?
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Alethea
4 days ago
Definitely, SLAs help set clear expectations and drive better performance.
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Zachary
12 days ago
I agree, using the data in the creation of future service level agreements is key for continuous improvement.
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Stephaine
25 days ago
I'm going with B as well. Optimizing the SLAs based on real-world data is a no-brainer for continuous improvement.
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Daisy
1 days ago
Attracting new clients is important, but using the data for SLAs can help retain existing clients too.
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Albina
2 days ago
Using the data for salary increases or bonus payments may not directly contribute to improvement.
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Allene
5 days ago
Agreed, optimizing SLAs based on real data can lead to continuous improvement.
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Frank
8 days ago
I think B is the best option. Using the data for future service level agreements makes sense.
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Isabelle
1 months ago
B) Using the data to create better service level agreements seems like the most logical choice here. That'll help the organization deliver continuous improvement in its services.
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Shanda
19 days ago
B) Using the data to create better service level agreements seems like the most logical choice here. That'll help the organization deliver continuous improvement in its services.
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Fernanda
20 days ago
A) Use the data to attract new clients.
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