ICF Exam ICF-ACC Topic 2 Question 5 Discussion

Actual exam question for ICF's ICF-ACC exam

Question #: 5
Topic #: 2

Your client is frustrated that she is frustrated. She should have been over this mishap in her work a long time ago. She is talking very negatively about herself: "Why can't I get over this..." The best response is:

ATell the client that you like her a lot and that she should not be so negative.

BRemind the client that coaching is forward-looking.

CAsk the client if she always is this negative about herself.

DInvite a reframe and say that sometimes people become frustrated when something is really important to them---might this be the case here?

Show Suggested Answer

Suggested Answer: D

Comprehensive and Detailed Explanation:

Option D aligns with Competency 7, 'Evokes Awareness' (7.3 -- Offers reframes to shift perspective), by gently encouraging the client to see her frustration in a new light without judgment (Competency 4.1). It fosters curiosity and supports Ethics Section 1.1 (respecting client experience).

Option A is overly personal and directive, breaching Competency 2.2. Option B dismisses the client's current state, missing Competency 6.1 (acknowledges emotions). Option C risks sounding accusatory, undermining trust (Competency 4.1). D best facilitates awareness and growth.

by Gail at Mar 20, 2025, 09:27 AM

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25%

16 days ago

Option D is the best response. Inviting a reframe and acknowledging the importance of the issue to the client is a more empathetic and solution-focused approach.

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Diane

2 hours ago

Coach: It's okay to feel frustrated, let's work together to find a way forward.

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Arminda

6 days ago

Client: You're right, maybe this is more important to me than I realized.

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Vanesa

7 days ago

D) Invite a reframe and say that sometimes people become frustrated when something is really important to them---might this be the case here?

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