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IBM
P9560-043: IBM Business Partner SaaS Support Mastery Test v1

IBM P9560-043 Exam Questions

Name: IBM P9560-043 Exam
Brand: Pass4Success
SKU: P9560-043
Price: 69.00 USD
Availability: InStock
Rating: 5.0 (73 reviews)

Status: RETIRED

Exam Name: IBM Business Partner SaaS Support Mastery Test v1

Exam Code: P9560-043

Related Certification(s): IBM Mastery Certification

Certification Provider: IBM

Number of P9560-043 practice questions in our database: 48 (updated: 20-07-2020)

Expected P9560-043 Exam Topics, as suggested by IBM :

Topic 1: Overview of Dealing with Problems/ Overview of Support through the SaaS Support Portal
Topic 2: Where to go for Level 2 Support/ SaaS Support Portal
Topic 3: Overview of Support through the SaaS Support Portal
Topic 4: SaaS Support Portal Knowledgebase/ SaaS Support Portal Severity Levels/ SaaS Support Portal Escalation Process
Topic 5: Software Support Portal/ Software Support Portal Knowledgebase/ Software Support Portal Severity Levels
Topic 6: Overview of Support through the Software Support Portal/ Objective of IBM Support
Topic 7: Software Support Portal Escalation Process
Topic 8: Support Roles and Responsibilities/ End User Responsibilities
Topic 9: Level 1 Support: Business Partner Responsibilities/ Level 2 Support: IBM Responsibilities

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Free IBM P9560-043 Exam Actual Questions

Note: Premium Questions for P9560-043 were last updated On 20-07-2020 (see below)

Question #1

What is the role of IBM Support in the IBM Support Model?

AWork directly with the IBM Business Partner

BInteract directly with the clients

CProvide fixes to known problems

DBoth A and C

Reveal Solution Hide Solution

Correct Answer: C

Question #2

Which of the following features are true regarding the SaaS Support Knowledgebase?

AThe ''Knowledge Base'' sub-tab allows you to search for the same FAQs by products and service categories

BFor any knowledge base articles and FAQs found in the ''Knowledge Base'' or ''Search'' tab, you can opt to subscribe to the topic. This will allow you to receive notifications on any new documentation added to the portal related to the topics that interest you

CA and B

DNeither A nor B

Reveal Solution Hide Solution

Correct Answer: C

Question #3

Which of the following is NOT true regarding Severities, Initial Response Times and SLOs?

ASev 1 is critical impact with response time within 2 business hours

BSev 2 is significant business impact with response time within 2 business hours

CSev 3 is minor business impact with response time within 4 business hours

DSev 4 is minimal business impact with response time within 1 business day

Reveal Solution Hide Solution

Correct Answer: A

Question #4

Which of the following statements is NOT true?

AThe IBM Business Partner will provide Level 1 Support to the end users and pass through to the end users, as applicable, the support IBM Software and SaaS Support provides the Business Partner

BIBM Software and SaaS Support will provide the technical support defined as Level 2 support. The Business Partner agrees to be the interface to the end user for this support

CAt IBM's discretion IBM may elect to interact directly with your End User to resolve an error or problem with our without notifying the Business Partner

DWhen an issue requires the assistance of IBM Software and SaaS Support, you will work as the primary coordinator to the end user until the problem is resolved

Reveal Solution Hide Solution

Correct Answer: D

Question #5

Which of the following is true regarding the Software Support Portal?

AThe Software Support Portal is the main portal for all product offerings

BThe Software Support Portal is the main portal for eMessage

CThe Software Support Portal is the main portal for IBM Unica

DThe Software Support Portal is the main portal for IBM Sterling

Reveal Solution Hide Solution

Correct Answer: A

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