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IBM C9560-023 Exam Questions
Status: RETIRED
Exam Name: IBM Cloud & Smarter Infrastructure Support Provider Tools and Processes
Exam Code:
C9560-023
Related Certification(s): IBM Cloud and Smart Infrastructure Support Provider Tools and Processes Certification
Certification Provider: IBM
Actual Exam Duration: 60 Minutes
Number of C9560-023 practice questions in our database:
28
(updated: 21-01-2018)
Expected C9560-023 Exam Topics, as suggested by IBM :
- Topic 1: Support Provider's Level 1 and Level 2 roles and responsibilities. Options available to our customers to obtain IBM customer support. Section 2: Support Provider's Roles and Responsibilities Support Provider Level 1 support procedures and problem
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Free IBM C9560-023 Exam Actual Questions
Note: Premium Questions for C9560-023 were last updated On 21-01-2018 (see below)
Question #1
What is the IBM Tivoli Support response goal for severity 1 PMRs outside business hours?
Correct Answer:
B
Question #2
What is a requirement for an end customer when a support provider wishes to escalate an issue to IBM Tivoli Support?
Correct Answer:
C
Question #3
What is the IBM Tivoli Support response goal for severities 2, 3 and 4 PMRs?
Correct Answer:
B
Question #4
To which tier of support does IBM route PMRs submitted by Support Providers?
Correct Answer:
B
Question #5
What team has been created by IBM to manage Client Satisfaction issues, including complaint management, and duty manager requests?
Correct Answer:
B
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