IBM Exam S1000-007 Topic 11 Question 24 Discussion

When a customer calls with a complaint about slow workload performance, it is important to ask for additional details to help pinpoint the source of the issue. This could include details such as which application or process is running slowly, what errors are appearing, how long the issue has been occurring, etc. Having this information will help the administrator to determine the cause of the problem and determine the best course of action. Reference: IBM AIX v7 Administrator Specialty Study Guide (page 5-29).