IBM Exam M9560-670 Topic 1 Question 1 Discussion

Actual exam question for IBM's M9560-670 exam

Question #: 1
Topic #: 1

During the problem determination analysis, which pieces of information are imperative to collect from customers in order to verify the problem?

AContact information for troubleshooting and customer log/error message history

BLog/error message history and verification of the program version and operating system

CContact information for troubleshooting and customer time and effort spent on resolving issue

DReview of other customers who have experienced similar situations and time and effort spent on resolving the issue

Show Suggested Answer

Suggested Answer: B

by Nan at Dec 29, 2022, 05:01 PM

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